Traffic Operations Department

Traffic Operations is responsible for all aspects of the operations of the present fleet of buses. Its responsibility includes the allocation of buses to routes as well as the development of new routes in such a manner as to achieve safe, reliable and profitable business of the Company. This is done by optimizing the level of service on best performing routes whiles reducing or suspending that for worst performing routes.

The responsibility of Traffic Operations extends beyond broad policy formulated in accordance with Bus Operations guidelines and includes the details of all existing and potential bus routes in all branches.

The department is also responsible for the under-listed units:

  • Depot Units
  • Marketing Unit
  • Business Development Unit
  • Vehicle / Fleet Tracking Service
  • Yard Brigade (done in collaboration with the Technical Department).

Technical Department

The department is primarily responsible for the development and execution of repairs and maintenance plans and programs of the Company’s fleet of buses as well as advising on the types of buses to be purchased.

It is also responsible for implementing bus maintenance programs and repairs. Training is conducted largely in-house, thus the recruitment and selection processes of Technicians is done by the Technical Department as well.

The department collaborates closely with the Yard Brigade Unit of the Traffic Operations department to conduct repairs.

Finance Department

The Finance Department is responsible for the financial integrity in the recording, reporting, financial management and control of the Company’s assets, business transactions, and to provide financial data and advice towards the achievement of the Company’s objectives.

It is also responsible for putting structures in place to prepare departmental expense and capital budgets as well as revenue and fleet status programs.

The following are the broad responsibility areas for the Finance Department:

  • Accounts (Management and Financial)
  • Payroll
  • Ticketing
  • Procurement
  • Stores
  • National Fuel Coordinator

The Department is required to maintain MMT’s books of account in accordance with the Generally Accepted Accounting Principles (GAAP) and guidelines issued by the Institute of Chartered Accountants (Ghana), to ensure compliance with the tax laws, to prepare monthly and periodic management accounts and annual statutory reports.

The payroll office is responsible for the preparation of staff monthly salary payments in accordance with laid down procedures and tax laws currently in force.

Human Resource Department

The Human Resource Department is responsible for the strategic and coherent management of the Company’s most valued asset – the staff who individually and collectively contribute to the achievement of the objectives of the Company.

Its responsibilities also include the planning, formulation and implementation of appropriate policies and practices in the areas of recruitment, selection, training, employee development, industrial relations, succession management, remuneration, staff welfare and database of employees.

The Recruitment and Selection office puts in place pro-active training policies to guarantee the quantity and quality of staff of this key department.

The key departments are expected to manage their own human resource issues, with full guidance and procedures issued by the HRD.

The Department also advises the Managing Director on Union matters and all related Collective Bargaining issues and guides departmental heads in their dealings with employees.

Administration Department

The Administration Department provides leadership and direction in administration and management to enable the company achieve its corporate strategic objectives

The provision of security services falls under the Administration department.

The Inspectorate, Mystery Guest (re-designated as Monitoring), and Security Coordinator Unit all moved under the department effective 2nd July, 2015.

The primary function of the Inspectorate Unit is the monitoring of operational routes to reduce revenue leakage, forestall operational crew from theft and prevent passengers from enjoying free ride. The Mystery Guest conducts secret monitoring on both passengers and staff, Bus Inspectors included.

Internal Audit Department

The primary function of the Internal Audit Department is to carry out audit and evaluate the activities of the Company to ensure that the system of internal controls applicable to financial programs and projects provide reasonable assurance to Management.

It is also responsible for carrying out special examination and investigations (including fraud irregularities and misappropriation of funds) at the request of Management or the Board.

The Archives Unit, responsible for the long term preservation of vital records presently falls under the department.

Legal Department

The legal Department is responsible for the provision of legal advice to Management and the Board on all legal matters to ensure that the legal interests of the Company are protected. It is also responsible for the registration and renewal of Company vehicles, handling court cases and disciplinary issues within and without the Company.

The Company’s Secretarial functions and Board activities are managed by the Legal department. The Risk Management Unit under the department is responsible for the administration of the insurance portfolio as well as accidents and insurance related matters.

Planning Research Statistics and Information Management (PRSIM) Unit

The Unit reports to the Deputy Managing Director and is responsible for

  • Strategic Planning.
  • Planning programs and activities.
  • Research and market Intelligence.
  • Monitoring and evaluation of departmental programs & activities and reporting on strategic plan implementation.
  • Management decision support.
  • Report preparation – corporate reports.

Plans are afoot to restructure the Unit to the status of a Department with the name Policy Planning Monitoring and Evaluation (PPME).

Communications Unit

The Communications Unit reports to the Managing Director and is responsible for the following:

  • Media Relations including writing and distributing news releases, responding to media inquiries, planning news conferences, arranging for spokespersons to appear on local television and radio programs, and devising strategies to address misinformation.
  • Public Relations covering the building of relationships and responding to inquiries from the public. This will include working with the ICT Unit to establish a social media presence, monitoring what customers and the public say, and responding to inaccurate posts or requests for information.
  • Crisis Communications including responding to an event that occurs that threatens public safety or MMT’s reputation.
  • Employee Communications including the design of printed publications and writing emails to announce company news.
  • Managing the Company’s website content.

Information Communication Technology Unit

The ICT Unit reports directly to the Deputy Managing Director and is responsible for

  • The repair and maintenance of computers, laptops etc.
  • Information management.
  • Networking.
  • Installation of software’s and maintenance.

Estate Unit

The Estate Unit reports to the Deputy Managing Director and is responsible for

  • Infrastructural development.
  • Repair and maintenance of buildings, structures etc.
  • Coordinate janitorial services nation-wide.
  • Process payment of utility bills.
  • Provide various forms of furniture and fittings for offices.
  • Keep record of company landed property.

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